SMS Consent & Opt-In Policy (Verbal/IVR)
Effective date: April 6, 2026 · Last updated: April 6, 2026
“Personal information and SMS opt-in data will not be shared with third parties for marketing/promotional purposes.”
Explicit Consent via Interactive Voice Response (IVR)
Consent is obtained verbally through an IVR system. The consumer initiates contact by calling a QuickPly-registered business number. If the call is not answered, the system plays an automated disclosure. The consumer must take an affirmative action (pressing “1” on their keypad) after hearing the full disclosure to provide their express consent.
No SMS messages are sent until the consumer has explicitly opted in by pressing the required key. This interaction is logged in our database with a timestamp and the unique caller ID to maintain a record of compliance.
01Who Sends SMS Messages
QuickPly is a B2B SaaS platform. We do not send unsolicited marketing messages to consumers. We act as a technology intermediary that sends transactional SMS messages on behalf of small and medium-sized home service businesses (plumbers, HVAC technicians, electricians, etc.) that subscribe to our platform.
Every message sent through QuickPly is tied to a specific business that the consumer has already attempted to contact. QuickPly never contacts consumers who have not first initiated contact with a subscribing business.
| Field | Details |
|---|---|
| Opt-in type | Verbal / IVR — consumer presses 1 after hearing disclosures |
| Messaging type | Transactional / conversational — not promotional |
| Sender | QuickPly on behalf of a subscribed home service business |
| Recipients | Consumers who have called or texted a QuickPly-registered business number |
| Message content | Service dispatch, appointment booking, job qualification, status updates |
| Sending number | +1 (866) 814-3446 (toll-free) |
02How Consumer Consent Is Obtained
QuickPly uses a Verbal / IVR opt-in model. Unlike implied consent models, this requires an active, affirmative selection by the consumer during an automated voice interaction.
Compliant IVR Consent Flow
Step 1 — Consumer Engagement: A consumer calls a business number. When unanswered, the IVR offers the option to receive assistance via text: “To get immediate assistance via text, please press 1 now.”
Step 2 — Disclosure Playback: Upon pressing 1, the system plays the mandatory disclosures regarding message frequency, data rates, and the opt-out mechanism.
Step 3 — Affirmative Opt-In: The consumers interaction (pressing 1) is recorded as express consent. Only after this keypress occurs does the system deliver the first automated text message.
This model ensures that the consumer is fully aware they are opting into an SMS service and takes a physical action to confirm it. This process meets TFN and 10DLC verification standards for explicit express consent.
03The Opt-In Flow — Step by Step
Step 1 — Consumer places an inbound call
A consumer finds a business's phone number (e.g. from Google, Yelp, or a referral) and calls it. The number is a QuickPly-registered toll-free number assigned to that business.
Step 2 — Call goes unanswered
The business owner or technician is unavailable — on a job, driving, or otherwise occupied. The call is not answered.
Step 3 — IVR Greeting & Disclosure
The system plays a greeting and offers the SMS option. If the consumer expresses interest, the system play mandatory disclosures: “By pressing 1, you consent to receive automated text messages...”
Step 4 — Affirmative Action (Press 1)
The consumer presses “1” on their phone keypad. This affirmative action is the moment of express consent. This event is logged in our database with a timestamp and caller ID.
Step 5 — QuickPly sends the initial SMS
Only after the keypress is detected does QuickPly send the first SMS response identifying the business and starting the automated dispatching conversation.
Step 5 — Appointment confirmed, conversation closed
Once booked, the consumer receives a confirmation SMS with appointment details and a final opt-out reminder. No further messages are sent unless the consumer initiates a new contact.
04Consent Collection Examples
The following demonstrates how consent is collected via IVR before any SMS interaction occurs. Note that the system requires an affirmative keypress (“1”) after the disclosure is played.
Incoming Call IVR Flow
Audio Script / Keypress Interaction
Resulting SMS Conversation:
+1 (866) 814-3446
Joe's Plumbing via QuickPly
"Joe's Plumbing" is a fictitious example business used for illustration only.
05Opt-Out Mechanism
QuickPly fully supports standard carrier opt-out keywords. Opt-out requests are honored immediately and automatically — no human intervention required.
Supported Keywords
When a consumer replies STOP (or equivalent), QuickPly immediately:
- Ceases all further outbound messages to that number from the associated business
- Sends one confirmation: "You have been unsubscribed and will receive no further messages. Reply START to re-subscribe."
- Logs the opt-out to prevent any future messaging to that number
Opt-out instructions are included in the first message of every new conversation and in every booking confirmation.
06What QuickPly Never Does
- Send unsolicited outbound SMS to consumers who have not first called or texted a QuickPly-registered number
- Send promotional or marketing messages unrelated to a service request
- Ignore or work around STOP requests
- Share consumer phone numbers with third parties for marketing purposes
- Send messages to purchased contact lists or scraped number databases
- Continue messaging a consumer after they have opted out
07Regulatory Compliance
QuickPly's messaging practices are designed to comply with:
- TCPA — messages are sent only in response to consumer-initiated contact
- CAN-SPAM Act — all messages are transactional, not commercial solicitations
- CTIA Messaging Guidelines — opt-out keywords supported, messages clearly identified
- Twilio Acceptable Use Policy — platform and use case comply with Twilio's messaging policies
08Contact & Compliance Inquiries
For questions about our SMS consent practices, to submit an opt-out request, or for compliance documentation inquiries:
NXTLVL Systems — Compliance
Operating as: QuickPly
Website: quickply.co
Email: compliance@quickply.co
Phone: +1 (866) 814-3446